Are we still delivering?
Yes, in line with the UK Government recommendations, we are continuing to send parcels out to customers who purchase online.
The latest guidance for ecommerce businesses from the Government states [ref]:
“Online retail is still open and encouraged and postal and delivery service will run as
We are, however, taking every precaution so that none of our staff are put in harm's way.
What is happening in our offices?
To ensure the safety of our staff, many of whom had to travel on public transport, we took the decision early on to introduce working from home.
As of this moment, all members of staff are working from home, and the office is closed. This measure was put in place on the 16th March 2020, and will remain in place until the Government advice says that offices and workplaces should be reopened.
What is happening in our warehouse?
To protect people and minimise potential disruption, our warehouse have introduced the following measures in response to the Coronavirus (Covid-19) outbreak:
Additional measures from 20 March 2020
Additional measures from 13 March 2020
From 5 March 2020
What about the couriers?
We tend to use either Royal Mail or DPD as a courier, information from them is:
“Royal Mail is actively monitoring this rapidly evolving situation. We have strong contingency plans in place to ensure our customers are looked after and mail is kept moving in the event of localised service disruption.”
“With Covid-19’s reach and development now worldwide, DPDgroup has a role to play, as strong players in the parcel delivery industry, in slowing down the progress of the novel Coronavirus. We have ensured that a number of precautionary steps are in place to protect both our people and the service we provide to our customers.”
How should I contact Nutraformis regarding orders or with questions?
Although the team have moved to alternative working arrangements we are still able to provide the support and proactive service you are accustomed to. As such, we will still be contactable by the usual website support options, as well as answering emails and retrieving electronically stored information.